Warranty Information

We offer a 21-day warranty on all of our products.  We understand that returns are sometimes a necessary process when products are purchased online.  With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.

Defective Items:
If you or your customer received a defective item, you may return it within 21 days from receipt of delivery.  You will need to contact our Customer Service department at CustomerService@LibidoMio.com. In the body of the message, please reference the item number, order number, and explain the defect on the item.  If the defect is visible, we will require photos sent to us displaying the defect on the item.  Please, have all this information available when contacting us.

If a replacement is desired, the defective item will be replaced upon validation of defect.

Unwanted Items:
If you are not satisfied with your purchase for any reason, you may return it within 21 days of receipt of delivery.  

To initiate a return, please contact our Customer Service department at CustomerService@LibidoMio.com.  In the body of the message, please reference the item number and order number.  Our Customer Service department will then provide you with instructions to proceed with the return of the item.  All returns must have be approved.  Unauthorized returns will not be accepted.